http://hdl.handle.net/2173/31866 Fri, 24 May 2013 14:04:04 GMT 2013-05-24T14:04:04Z http://hdl.handle.net/2173/93168 Title: Seeing the full picture? Technologically enabled multi-agency working in health and social care Authors: Baines, Susan; Wilson, Rob; Walsh, Sarah Abstract: The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change. Description: S. Baines, R. Wilson & S. Walsh. Seeing the full picture? Technologically enabled multi-agency working in health and social care. New Technology, Work & Employment, 2010, vol. 25, no. 1, pp. 19-33. Published by and copyright Wiley-Blackwell Publishing. The definitive version of this article is available from http://www.blackwell-synergy.com/ Fri, 01 Jan 2010 00:00:00 GMT http://hdl.handle.net/2173/93168 2010-01-01T00:00:00Z http://hdl.handle.net/2173/83942 Title: The role of ISO 9001 in managing the quality of R&D activities Authors: Jayawarna, Dilani; Pearson, Alan W. Abstract: Recent studies of quality management systems suggest that all the quality dimensions that are expected within an integrated system are strongly associated with the basic framework set by the formal ISO 9001-based quality accreditation. However, the paradox of reducing variability through standardisation and, at the same time, constantly looking for improvements is often misunderstood in R&D. This paper reviews the R&D activities in the context of ISO 9001 and uses experience from four R&D organisations to explain its use as a strategic, process, people development and learning tool in managing the R&D function. The results revealed that even though these companies have not yet started to work towards the revised standard (ISO 9000-1:2000) they place great emphasis on bridging the gap between the requirements for quality assurance and the principles of quality management. Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in TQM Magazine, published by and copyright Emerald. Mon, 01 Jan 2001 00:00:00 GMT http://hdl.handle.net/2173/83942 2001-01-01T00:00:00Z http://hdl.handle.net/2173/83941 Title: Managing quality in the product development process: impact and implications through case study evidence Authors: Jayawarna, Dilani; Pearson, Alan W. Abstract: The purpose of this paper is to evaluate different quality approaches in managing innovation and new product development (NPD) and to examine these with particular reference to the quality enablers/mechanisms that each approach provides. An attempt has also been made to provide an introduction to the concept of ''integrated quality management system''. The original research objectives and the methodology are outlined along with the study framework. The paper details only one aspect of the research framework NPD process perspective. Two case studies of quality system practices in R&D organisations are used as a basis for developing a model and identifying key issues. The two companies studied have promoted change towards more flexible approaches to innovation quality. The findings suggest that those companies that adopt a strict approach are in danger of not meeting the need for formality and flexibility while at the same time satisfying regulatory requirements. Our analysis of the requirements suggests a reference framework that supports managers in assessing the quality needs and argues for the combined use of formal standards and improvement initiatives to establish a total quality culture in R&D. The proposed framework for such a system interprets effectiveness in terms of appropriateness and efficiency of execution and provides a natural order for attention in terms of utilising different quality approaches. Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Business Performance Management, published by and copyright Inderscience. Tue, 01 Jan 2002 00:00:00 GMT http://hdl.handle.net/2173/83941 2002-01-01T00:00:00Z http://hdl.handle.net/2173/83939 Title: Application of integrated quality management systems to promote CI and learning in R&D organisations Authors: Jayawarna, Dilani; Pearson, Alan W. Abstract: The central theme of this paper is to establish an improved understanding of the nature of Continuous Improvement (CI) in R&D organisations and to provide key concepts for analysing CI practices within the scope of an Integrated Quality Management System. In particular, the paper looks at the management processes used to capture project and process learning and how this learning can be used in practice for further improvements. Case studies reported here exemplify that CI and quality enabling factors have been inseparably linked. It was concluded that the CI process within R&D can have an influence at three levels: project, process and strategic. In each of these levels, CI enabling mechanisms have been identified and the functioning of these within an Integrated Quality Management System are discussed. Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience. Wed, 01 Jan 2003 00:00:00 GMT http://hdl.handle.net/2173/83939 2003-01-01T00:00:00Z