http://hdl.handle.net/2173/701 Tue, 18 Jun 2013 04:53:43 GMT 2013-06-18T04:53:43Z http://hdl.handle.net/2173/111904 Title: Same but different: understanding womens experience of IT in the UAE Authors: Vodanovich, Shahper; Urquhart, Cathy; Shakir, Maha Abstract: Information Communications Technologies (ICTs) have become a potent global force in transforming social, economic, and political life. Given the centrality and importance of ICTs, men and women need to have equal opportunities to access, use, and master them. In particular, it could be asked whether women in Islamic societies within the GCC region have equal access to these new technologies? What are some of the promising new social, economic and political opportunities for Islamic women in the ICT sector, or does ICT access and use by those women replicate patterns of segregation seen elsewhere in their societies? What are the barriers that women, especially those in the Islamic world, have to overcome to actively participate in the promise of these technologies? We use grounded theory as our preliminary research methodology to analyse interviews with women who work in the ICT sector in the UAE We discuss five major themes from the research: Westernization, IT as Modernity, Education, Government Initiatives, and Gender Perspective, and introduce a preliminary framework of the area. We conclude by discussing some inherent contradictions of women’s ICT use in a society that wishes to modernize, rather than Westernize, and how this is played out in our study. Description: Full text of this article is available at http://www.ejisdc.org/ojs2/index.php/ejisdc/article/view/608/310 Fri, 01 Jan 2010 00:00:00 GMT http://hdl.handle.net/2173/111904 2010-01-01T00:00:00Z http://hdl.handle.net/2173/97648 Title: Customer relationship management information systems (CRM-IS) and the realisation of moral agency Authors: Bull, Christopher M.; Adam, Alison E. Abstract: Purpose – The purpose of this paper is to examine how the design of characteristics and use of practices incorporated in customer relationship management information systems (CRM-IS) impact on the expression and realisation of moral agency within organisations. Design/methodology/approach – The paper draws on the findings from an in-depth UK case study of a CRM-IS implementation. Findings – The paper finds that some characteristics and practices within CRM-IS can restrict the expression and realisation of moral agency in organisational life, resulting in a number of problems. For a greater consideration of MacIntyre's virtue ethics approach in order to respond to such challenges is argued. Originality/value – The paper offers a relatively rare insight into the significance of the ethical issues arising from the organisational use of CRM-IS and strategies. The paper should be of interest to managers, computer professionals and academics. Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in Journal of Information, Communication & Ethics in Society, published by and copyright Emerald Group Publishing Ltd. Fri, 01 Jan 2010 00:00:00 GMT http://hdl.handle.net/2173/97648 2010-01-01T00:00:00Z http://hdl.handle.net/2173/93259 Title: Communication in information systems design: the characterisation of analyst-client communication Authors: Urquhart, Cathy Wed, 01 Jan 1997 00:00:00 GMT http://hdl.handle.net/2173/93259 1997-01-01T00:00:00Z http://hdl.handle.net/2173/93044 Title: Exploring analyst-client communication: using grounded theory techniques to investigate interaction in informal requirements gathering Authors: Urquhart, Cathy Wed, 01 Jan 1997 00:00:00 GMT http://hdl.handle.net/2173/93044 1997-01-01T00:00:00Z