2.50
Hdl Handle:
http://hdl.handle.net/2173/83635
Title:
Empowering customers: portals, supply networks and assemblers
Authors:
Spring, Martin; Sweeting, Robert
Citation:
International journal of technology management, 2002, vol. 23, no. 1/2/3, pp. 113-128
Publisher:
Inderscience Publishers
Publication Date:
2002
URI:
http://hdl.handle.net/2173/83635
DOI:
10.1504/IJTM.2002.003001
Additional Links:
http://www.inderscience.com/ijtm
Abstract:
This paper synthesises a number of existing and emerging themes in the management of operations, supply networks, information and customer relationships. The model proposed here is one where the customer is in a position to dictate the form, delivery and price of the product or service required. Using primarily manufacturing concepts and examples, the paper outlines how this transformation may take place. The key elements considered are modular design of products and services, the widespread use of ERP, changing supply relationships and the potential of the internet. All these building blocks exist at present and the paper shows how a changed architecture, combined with the types of changes in customer expectations engendered and revealed by developments in e-commerce, will drive this transformation forward.
Type:
Article
Language:
en
Description:
Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience Publishers.
Keywords:
Supply chains; ERP; Modular design; E-commerce; Interface management
ISSN:
0267-5730
EISSN:
1741-5276

Full metadata record

DC FieldValue Language
dc.contributor.authorSpring, Martinen
dc.contributor.authorSweeting, Roberten
dc.date.accessioned2009-10-06T12:53:16Z-
dc.date.available2009-10-06T12:53:16Z-
dc.date.issued2002-
dc.identifier.citationInternational journal of technology management, 2002, vol. 23, no. 1/2/3, pp. 113-128en
dc.identifier.issn0267-5730-
dc.identifier.doi10.1504/IJTM.2002.003001-
dc.identifier.urihttp://hdl.handle.net/2173/83635-
dc.descriptionFull-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience Publishers.en
dc.description.abstractThis paper synthesises a number of existing and emerging themes in the management of operations, supply networks, information and customer relationships. The model proposed here is one where the customer is in a position to dictate the form, delivery and price of the product or service required. Using primarily manufacturing concepts and examples, the paper outlines how this transformation may take place. The key elements considered are modular design of products and services, the widespread use of ERP, changing supply relationships and the potential of the internet. All these building blocks exist at present and the paper shows how a changed architecture, combined with the types of changes in customer expectations engendered and revealed by developments in e-commerce, will drive this transformation forward.en
dc.language.isoenen
dc.publisherInderscience Publishersen
dc.relation.urlhttp://www.inderscience.com/ijtmen
dc.subjectSupply chainsen
dc.subjectERPen
dc.subjectModular designen
dc.subjectE-commerceen
dc.subjectInterface managementen
dc.titleEmpowering customers: portals, supply networks and assemblersen
dc.typeArticleen
dc.identifier.eissn1741-5276-
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