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espace at MMU > Research Institutes > Research Institute for Business and Management (RIBM) > Centre for Professional Accounting and Financial Services  > Empowering customers: portals, supply networks and assemblers

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Title: Empowering customers: portals, supply networks and assemblers
Authors: Spring, Martin
Sweeting, Robert
Citation: International journal of technology management, 2002, vol. 23, no. 1/2/3, pp. 113-128
Publisher: Inderscience Publishers
Issue Date: 2002
DOI: 10.1504/IJTM.2002.003001
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Abstract: This paper synthesises a number of existing and emerging themes in the management of operations, supply networks, information and customer relationships. The model proposed here is one where the customer is in a position to dictate the form, delivery and price of the product or service required. Using primarily manufacturing concepts and examples, the paper outlines how this transformation may take place. The key elements considered are modular design of products and services, the widespread use of ERP, changing supply relationships and the potential of the internet. All these building blocks exist at present and the paper shows how a changed architecture, combined with the types of changes in customer expectations engendered and revealed by developments in e-commerce, will drive this transformation forward.
Type: Article
Language: en
Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience Publishers.
Keywords: Supply chains
Modular design
Interface management
ISSN: 0267-5730
EISSN: 1741-5276
Appears in Collections: Centre for Professional Accounting and Financial Services
Department of Accounting, Finance and Economics

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