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espace at MMU > Faculties > Faculty of Business and Law > Department of Marketing, Operations and Digital Business > Application of integrated quality management systems to promote CI and learning in R&D organisations

Please use this identifier to cite or link to this item: http://hdl.handle.net/2173/83939
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Title: Application of integrated quality management systems to promote CI and learning in R&D organisations
Authors: Jayawarna, Dilani
Pearson, Alan W.
Citation: International journal of technology management, 2003, vol. 26, no. 8, pp. 828-842
Publisher: Inderscience Publishers
Issue Date: 2003
URI: http://hdl.handle.net/2173/83939
DOI: 10.1504/IJTM.2003.003392
Additional Links: http://www.inderscience.com/ijtm
Abstract: The central theme of this paper is to establish an improved understanding of the nature of Continuous Improvement (CI) in R&D organisations and to provide key concepts for analysing CI practices within the scope of an Integrated Quality Management System. In particular, the paper looks at the management processes used to capture project and process learning and how this learning can be used in practice for further improvements. Case studies reported here exemplify that CI and quality enabling factors have been inseparably linked. It was concluded that the CI process within R&D can have an influence at three levels: project, process and strategic. In each of these levels, CI enabling mechanisms have been identified and the functioning of these within an Integrated Quality Management System are discussed.
Type: Article
Language: en
Description: Full-text of this article is not available in this e-prints service. This article was originally published following peer-review in International Journal of Technology Management, published by and copyright Inderscience.
Keywords: Research and development (R&D)
Continuous improvement (CI)
Quality management
Quality management system
ISSN: 0267-5730
EISSN: 1741-5276
Appears in Collections: Department of Marketing, Operations and Digital Business
Centre for Enterprise

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